SHIPPING POLICY

T & C's

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. Once payment has been made you may not cancel the order. If you would like to cancel your order you must request a refund using the details provided in the refunds policy page. Please note that you will be liable for 45% restocking fee and the shipping cost to send the item back to "Mzansi Coffee". If you have any queries please contact us before making any purchase for any service through this website. We are not responsible for delayed deliveries caused by any problems which may arise due to the importation of goods. This includes, but is not limited to, USA suppliers delaying orders, customs detaining shipments, acts of God, SARS inspections, customs inspections, Port Health inspections or flight delays. This means that if an order is delayed, the customer is not entitled to a refund. Refunds will be made at the discretion of the company. After 45 working days from payment date refunds will or will not be considered. Please do not purchase if you do not agree to these conditions. Further to this, if delivery is made and you are not available at the address and/or your phone number is not working - resulting in the shipment been returned to "Mzansi Coffee" - the customer will be liable for shipping costs due to non delivery.

Restrictions Policy

Please note that certain items cannot be imported, these include (but are not limited to) Alcohol, Agricultural Remedies, Animals, Batteries, Flammable Materials, Farm Feeds, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Poisons, Seeds, Supplements, Nutrients, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, information displayed is for reference/informational purposes only and the item will not be imported. If the item cannot be imported for any reason, including carrier restrictions and/or import or sales restrictions under South African, American or European law, we do reserve the right to cancel and refund the order in full.

Couriers

All our couriers have their own terms, conditions and policies. Please make sure that you familiarise yourself with those on their own respective websites. By purchasing goods on this site you automatically agree to those conditions.

Incorrect Information

Mzansi Coffee is not liable for any inconveniences caused by incorrect or missing delivery addresses and/or contact information supplied or inputted by the customer on the checkout form. If any charges do arise from such situations, the customer will be responsible for these charges. We will not refund your cart! 

Delivery fees

By teaming up with uAfrica, we can provide you with reasonable delivery fees so long as you are in a main center. We strongly advise that you use the Aramex option if you live outside of a main center for small items such as coffee, books and apparel and small equipment. For delivery of larger items such as coffee machines and electric grinders to areas outside of main centers, we suggest you contact us directly with an order request so we can arrange delivery to your area.

Free Shipping

Orders above R535 qualify for free shipping provided the total order weight is below 2 KG's and the delivery location is in a main center. 

Free delivery does not apply to regional areas outside of main centers.

Examples of main centers include but are not limited to: Bloemfontein, Cape Town, Durban, Johannesburg. 

Delays

As per the current situation the world is in with Covid-19, we are not liable for supplier and courier delays on all products sold on our website.