FAQ
We have multiple ways that you can pay for your order all of which are secure.
Credit & Debit Card Payments
Credit and cheque cards issued by Visa and Mastercard are the most popular and trusted online payment methods around the world, including South Africa. Debit cards issued by Maestro and Visa Electron are still popular among many South African shoppers, and can be used to make online purchases.
Regrettably, we only accept payments from South African issued cards for anti-fraud purposes.
Instant EFT
Instant EFT allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.
Masterpass
A free digital wallet from Mastercard that enables online shoppers to quickly and securely check out and make online payments.
BitPay
Bitpay works by allowing customers to pay with Bitcoin during their checkout process. They then pay the invoice to Bitpay at a locked-in exchange rate.
PayPal
Undoubtedly the world’s most common payment gateway, PayPal support payments all over the internet. Be it local or international payments, PayPal will effectively handle the transaction. It is accessible by e-commerce stores in South Africa. It has no monthly charges and has a fairly low transaction charge.
Domestic: (South Africa)
We have partnered with uAfrica and in doing so we've managed to secure really good rates. To get your delivery cost, simply enter the address you wish your cart to be delivered to and our system will generate a delivery fee. It's that simple!
International:
We currently do not ship outside of South Africa. If you are however from a country beyond our borders, contact us and we will try our best to make a plan!
With uAfrica intergrated into our website, you can choose quotes from three couriers: Dawnwing, The Courier Guy, Courier IT & MDS Collivery.
Once we've dispatched, deliveries to South African main centres are quite quick - usually within 3 working days. Outside of main centres, the time may vary and can sometimes take up to a week.
Coffee beans may take 4-5 working days to dispatch because we only hold limited stock, to ensure fresh coffee.
Pre-ordered products may take 14-21 working days to arrive.
You will receive an email confirmation once your order has been accepted and processed. An invoice will be attached with an email and a further confirmation email is sent out when your order has been shipped from HQ.
You sure can! Simply select the 'Pick up' option instead of 'Ship', and we will send an address with your order confirmation.